Using our Payment Portal to make payments
Debt recovery Plus Provides an online payment portal where you can make payments in a safe and secure environment. In order to use our Payments Portal to make a payment, you (“you”/”your” or the “customer”) must be an individual or business that can enter into a legally binding contract under the laws of England and Wales. You may not make a payment and may not accept the Terms and Conditions if you are under the age of 18 or are not authorised to enter into such a contract.
The payment offers and service are offered by Debt recovery Plus Limited (“us”/”we”/”our”) a company, registered at 78 York Street, London, W1H 1DP registered in England & Wales No. 6774150. VAT Registration No. 977986045. Also Trading as Parking Collection Services and Zenith Collections Services. Hereafter (DRPL)
In making a payment through our Payment Portal, you accept the Terms and Conditions which form a legally binding contract between you and us.
All financial offers presented are invitations to treat and do not commit DRPL to accepting them upon you accepting an offer.
All one-off payments will be deemed to be accepted by DRPL upon receipt by you of the confirmation email from DRPL.
Payments made for amounts which do not match the balance outstanding at the time of payment will be treated as part payments unless prior agreement has been made with us to accept a discounted amount.
Refunds will only be issued in the event of a technical error with our systems, or in the event that the user has paid over the amount due. Refunds will be made within 5 working days of us being notified of such errors.
Chargebacks will be defended, and these terms and conditions will form the part of our defence. If for any reason the payment is successfully reclaimed by your bank, and is not due to fraudulent use of your card or due to an error on our part. Your account will be reinstated, and a fee of £15 will be applied.
What happens when you make a payment?
We will immediately deduct the amount from your specified account. Your billing statement will indicate a payment to ‘Debt Recovery Plus Limited’.
If you need to update your account information
You should contact us via Telephone 0844 561 0965 and speak to an advisor.
If you wish to make a complaint
You MUST write to Debt recovery Plus Limited, PO BOX 411, Dukinfield, SK14 9DD quoting your Reference Number and the details of your complaint. We will aim to respond to you within 14 business days. Complaints cannot be taken via telephone.
We never store full details of the card used to make payment. We retain only enough information as permitted by The Payment Card Industry Data Security Standard (PCI DSS) in order to trace or refund a transaction that is made to us. The processing of any payments from credit / debit cards issued by any of the major Card issuers MUST adhere to the PCI DSS standard. More information can be found at https://www.pcisecuritystandards.org/pci_security/.
We may share other information we collect about you with external service providers. Our agreements with these service providers require that they protect your information and only use it to carry out the services they are performing for you.
If you think your account has been accessed without your permission, contact us immediately on 0123456789. We also advise you to contact your financial institution.
Subject Access Requests
Under the UK Data Protection Act, You have the right to ask us to see the personal information that we hold about you (this is known as a ‘subject access request’) by writing to us.
We may charge you a Subject Access Request Fee. Information regarding subject access Requests can be found at www.ico.org.uk We will generally respond to a subject access request within 40 calendar days of receiving: (a) the Subject Access Request Fee; (b) information that We need in order to identify You; and (c) the information You need.